How do I return a product?
Before returning any products to us, please contact our Customer Service team first with your personal details and reasons for wanting to make a return. You will need to obtain a returns reference number in order to complete your return.
To contact our Customer Services team you can either call or email us to discuss your eligibility for a product return, the options available to you and how to proceed with completion of your return.
Call us: 08454 700 701
Email us: firstname.lastname@example.org
Should your purchases be unsuitable and you wish to return them to us for a refund or exchange then the following conditions will apply*
Our customer service department must be contacted before any return is made to obtain the necessary returns reference number.
Goods must be returned within 7 working days from the date of delivery. If the Goods were received over 7 days ago and it has been less than 3 months since the Goods were purchased they can also be returned but a handling fee of between 20% and 25% will be charged.
All items should be returned in their original packaging and in a saleable condition to obtain a full refund. We reserve the right to charge for re-packaging where applicable.
Carriage charges for unwanted returns will be at your expense.
Transport packaging should be sufficient for the method of carriage. We cannot accept any responsibility for damage caused by your carrier.
We cannot accept the return of any item that has been manufactured to your specification, or is clearly personalised, or liable to deteriorate or expire rapidly, or which by its very nature cannot be returned.
Your return should be accompanied by a your company name, address and phone number, customer account number and order reference number (most of this information should be detailed on your invoice). To help us, to help you, we would appreciate you enclosing details of why you wish to return the product.
Unit 1, Stephenson Close
If the product has been damaged in transit
If I have received an incorrect item
If I am missing items from my order
*Our returns policy is produced in accordance with and will always defer to the rights and remedies contained in our published terms and conditions, and in the event of any conflict between our terms and conditions and this policy the terms and conditions shall prevail. For the avoidance of doubt, nothing in this policy shall affect or modify your statutory rights of cancellation in accordance with our published terms and conditions.