FAQ
Navigate through our FAQ section for quick and easy answers to common questions about our products, services, and processes. Whether you're looking for information on product usage, shipping, returns, or technical support, our FAQ section is designed to provide you with immediate solutions.
Product Usage
Please refer to the Quick Start Guide included with your product for step-by-step setup instructions. Additionally, video tutorials are available on our website under the 'Support' section
Most of our products are designed with industry-standard compatibility in mind. For specific compatibility questions, please check the product specifications on our website or contact our Customer Service team on 08454 700701 for futher information
Regular maintenance requirements vary by product. We recommend consulting the maintenance section of your product's user manual for detailed instructions. General tips and maintenance videos can also be found in our 'Resources' section.
Shipping
Mouldshop offer multiple shipping options to suit your needs. We offer timed deliveries as well as a next day service and your preferred option can be selected at checkout.
Orders placed Mon to Fri will be processed and shipped up to one hour before office closure.
For URGENT delivery items we would recommend contacting our Customer Service team on 08454 700701 who can advise on stock availability and lead times.
NEW - Order and collect in 30 mins is available during office opening hours as long as the order is placed at least 40 mins before the office closes. Contact our Customer Service desk on 08454 700701 to confirm stock availability and arrange collection.
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package.
We do offer international shipping. Costs vary based on destination and package size. For detailed pricing, please contact our Customer Service team on 08454 700701.
Returns
Before returning any products to us, please contact our Customer Service team first on 08454 700701 with your personal details and reasons for wanting to make a return. You will need to obtain a returns reference number in order to complete your return.
We accept returns within 14 days of purchase for most items in new, unused condition. Some restrictions apply. For complete details, please visit our 'Return Policy' page.
We are committed to selling high-quality products, however, we also know that there may be a time when you need to return or exchange an item.
To initiate a return, please contact our Customer Service team on 08454 700701 who can assist you with the process.
Yes, bespoke ordered items cannot be returned and you will be advised of this when placing your order.
Technical Support
Our technical support team are available to assist and can be contacted on 08454 700701 during office hours, alternatively you can email sales@mouldshop.com and one of our technical guys will be in touch.
If you feel there is a technical fault with your product please consult the troubleshooting section in your manual in the first instance. If the issue persists you can contact our technical team on 08454 700701 for further assistance.
If your product is still under warranty and has developed a fault, please contact our Customer Service team in the first instance on 08454 700701 who will be able to assist. Be sure to have your purchase information and product detail including serial numbers if applicable to hand.